Refund Policy
At Our Store, we value your satisfaction. If you are not entirely happy with your purchase, we are here to assist you with our straightforward return and refund process.
1. 7-Day Return Policy
You have 7 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The product must be in its original packaging with all tags intact.
- You must provide the receipt or proof of purchase.
2. Damaged or Defective Products
In the unfortunate event that you receive a damaged or incorrect product, please notify us immediately.
- You must contact us within 48 hours of receiving the delivery to report any damage or defects.
- Please provide photos or a short video of the damaged item to speed up the verification process.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment or bank account.
- You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies.
4. Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
- Opened or used Beauty and Personal Care products (serums, creams, etc.).
- Items purchased during clearance or special flash sales.
5. Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error or a damaged product).
6. Contact Us
If you have any questions on how to return your item to us, please visit our contact us page.